Refund Policy
PakTaleem REFUND POLICY
Effective Date: 10/06/2026
This Refund Policy outlines the terms and conditions under which PakTaleem processes refund requests. By using PakTaleem's Services, the client agrees to the terms set out in this policy. PakTaleem is committed to ensuring client satisfaction and will process all eligible refund requests fairly and promptly.
1. GENERAL POLICY
Most of the services offered by PakTaleem are not eligible for refunds unless specifically mentioned in this policy. PakTaleem initiates refunds to eligible requests within 30 days after refund approval by PakTaleem, subject to the conditions outlined in this policy. Refund requests will be considered on a case by case basis at PakTaleem's discretion.
2. WHAT IS ELIGIBLE FOR A REFUND
The following circumstances are eligible for a partial / full refund:
- A partial refund if a technical issue on PakTaleem's side prevents the client from accessing agreed services for more than 3 consecutive days.
- A partial refund if an advance payment has been made for a future service period and the client cancels before that period commences.
- Managed services are terminated early by PakTaleem through no fault of the client, in which case a pro-rata refund for the unused portion will be issued.
- Work on a fixed-price ad-hoc engagement is only partially completed at the time of cancellation, in which case a partial refund for the uncompleted portion will be issued as decided by PakTaleem.
- A duplicate payment has been made in error.
3. WHAT IS NOT ELIGIBLE FOR A REFUND
The following are not eligible for a refund under any circumstances:
- Fees for services already fully delivered and accepted by the client.
- Fees for an active billing cycle that has already commenced.
- Late payment penalties.
- Third-party costs incurred by PakTaleem on behalf of the client, including integrations, licences, and hosting fees etc.
- Setup and onboarding fees where the onboarding process has been completed.
- Hourly service fees for work already performed and logged with supporting time records.
- Any fees where the client has violated PakTaleem's Terms of Service, resulting in suspension or termination of the account.
4. REFUND TERMS BY SERVICE TYPE
4.1 SaaS Subscription Plans
- Clients on a yearly billing cycle may request a refund within 30 days of the payment date, provided the platform has not been actively used.
- After the 30 day window, subscription fees for the active yearly billing cycle are non-refundable. Access to the platform will continue until the end of that billing cycle.
4.2 Managed Services
- Clients may request a full refund within 7 days of the initial payment, provided managed services have not yet commenced.
- Where managed services have already commenced within the 7 day window, PakTaleem will assess the value of completed work and issue a refund for the remaining uncompleted portion.
- Where managed services are terminated by PakTaleem through no fault of the client, a full refund for the unused portion of the service period will be issued regardless of the 7 day window.
4.3 Fixed-Price Ad-Hoc Services
- Clients may request a full refund within 7 days of the advance payment date, provided work has not yet commenced.
- Where work has commenced within the 7 day window, PakTaleem will assess the value of work completed and issue a partial refund for the remaining uncompleted portion.
- Once a milestone on fixed-price engagement has been delivered and accepted by the client, no refund will be issued.
4.4 Hourly Ad-Hoc Services
- Fees for hourly services already rendered are non-refundable.
- Where a client disputes the hours billed, the dispute must be raised within 7 working days of the invoice date in accordance with the outlined in PakTaleem's Terms of Service.
5. HOW TO REQUEST A REFUND
To submit a refund request, the client must contact PakTaleem in writing within the applicable refund window, including the following details:
- Client name and organisation
- Invoice number and payment date
- Amount paid
- Reason for the refund request
- Any supporting documentation where applicable
Refund requests can be submitted to:
PakTaleem Support Team
Email: support@PakTaleem.com
PakTaleem will acknowledge receipt of the refund request within 7 working days and will communicate a decision within 30 working days of receipt.
6. REFUND PROCESSING
- Refunds will be processed and initiated within 30 days after receiving a request for refund.
- Refunds may take 7 to 14 working days to reflect in the client's account, depending on the payment method and financial institution.
- Duplicate payments made in error will be refunded within 14 working days after confirmation.
7. DISPUTES
If a client is dissatisfied with a refund decision, the client may escalate the matter in accordance with the Dispute Resolution process outlined in PakTaleem's Terms of Service. PakTaleem is committed to resolving all disputes fairly and in good faith.
8. CHANGES TO THIS POLICY
PakTaleem reserves the right to update or modify this Refund Policy at any time. Where changes are material, clients will be notified in advance through appropriate channels. The "Effective Date" at the top of this policy reflects the date of the most recent update. Clients are encouraged to review this policy periodically.
9. CONTACT
For any questions or concerns regarding this Refund Policy, please contact PakTaleem using the details below: